To support the efforts of nonprofit organizations worldwide by providing affordable software solutions that are secure and easy to use, in addition to being a resource for decision making policies based on empirical data. You are commenting using your WordPress. You are commenting using your Google account.
You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email. Notify me of new posts via email. Skip to content. Home About Patron Software. This is true of any new system -- but there is a terrific reward to making that investment of time. We offer a small number of arts education programs, and we wish PatronManager CRM had more extensive capabilities for student registration built into the native product.
The system is updated with enhancements frequently and we understand this is part of the product roadmap. We have been using PM for 2 years and learn something new everyday. Increased sales. Online sales capabilities. Less human error in making reservations and a quick "checks and balances" with confirmation emails.
No surprises at curtain of patrons being booked into the wrong night. Faster reservation making because there is no more handwriting. Much more accurate sales reporting. Sales that tie into our accounting figures. We have seen our single tickets increase dramatically with online capabilities, which we didn't have until starting with PM.
Support staff has been very responsive. With VoIP phones and this cloud based ticketing system we have the ability to allow BO staff to work form home when needed - answering phones and making reservations as if they were sitting in the office. Subscribers with flexible packages can not go online to make individual show reservations.
That is very unfortunate for us with over 5, subscribers in non-traditional subscription packages. Reporting take a bit of time to get used to. We are still double checking each other's list pulls to be confident they are correct. I also find there are some traditionally standard BO operations that can't be done, which frustrates me. I don't think the system should dictate how we do business. I suggest you appoint or hire a systems administrator as your go to person on staff.
They'll have a lot to learn, program and continue to maintain. Our Audience Services Manager dedicates, on average, 8 hours a week to system administration. Incredibly poor customer care team, supporting a product they've never used opinions my own. Any customizations bring hidden fees. The software is only marginally accessible for blind users. The customer care team openly despises their customers, and has months-long turnaround times on business-critical issues - the company has lost sales totaling in the five figure range due to PatronManager's frequent errors and the customer care team's lackadaisical response times.
It's frequently impossible to reach anyone at the company no employee has publicly available contact information, so prepare to work on PatronManager's schedule. The system is rigid and inflexible. New features with limited application arrive with alarming regularity and require significant investments of employee time to comply with , while desired features are continually pushed back to some nebulous "future release.
We've been using PatronManager for four years; the system has been nothing short of transformational. It has facilitated significant growth in ticket sales and fundraising by making it possible for us to have a degree view of everyone in our database. Because all staff members can access the same system, everyone is empowered to help patrons get what they need, when they need it.
When you feel like you know your patron, your patron feels like they have a relationship with the organization as a whole. PatronDev documents your organization's history. Daily interactions with patrons are recorded and you never have to worry about misfiling or your history walking out the door when a staff member leaves. I hope you can see now why running your organization with PatronDev will do far more than simply replace your current systems with a better one.
PatronDev will make your organization more efficient and your staff will be more productive. Give me 30 minutes of your time and I will demo this revolutionary system to you. Patron Management. Why PatronDev Matters Today, most organizations are hampered by the technology they use to run their businesses. Features That Make A difference: Targeted email marketing. Segment your patrons into groups and market to them.
Smarter fund-raising. A degree view of your patrons.
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